How To Forward Emails To EasyDesk

After verifying your domain successfully, the next step is forwarding your support emails to EasyDesk.

Email forwarding allows EasyDesk to receive incoming customer emails and automatically convert them into support tickets. Without forwarding, customer emails will continue arriving in your normal inbox instead of your EasyDesk workspace.

Before You Start

Make sure:

• Your custom support email has already been verified

• DNS verification status shows as Verified

• You have access to your email provider’s forwarding settings

Examples of supported support emails:

• support@yourcompany.com

• help@yourcompany.com

• contact@yourcompany.com

Why Email Forwarding Is Important

Email forwarding connects your business inbox with EasyDesk.

Once forwarding is enabled:

• Customer emails become support tickets automatically

• Your team can reply directly from EasyDesk

• Conversations stay organized in one workspace

• Agents no longer need to manage emails manually from personal inboxes

Open The Forwarding Setup

To configure forwarding:

• Go to Settings

• Open Channels and select the channel for which you want to set up a custom email address.

• Select the Ticket tab

• Under Custom emails, find your verified/ Not verified or Forwarding pending email address

• From that list, you will find the emails that have “Forwarding Pending” Status.

• Click on the “Continue Setup” icon to setup your email forwarding

• You can find it in the three dot menu as well.

EasyDesk will open the forwarding configuration window.

Step 1: Copy Your EasyDesk Forwarding Address

Inside the forwarding setup window, EasyDesk will generate a unique forwarding address.

Example:

admin@yourworkspace.easydesk.app

This address is where your support emails should be forwarded.

Copy the forwarding address carefully because you will need it in your email provider settings.

Step 2: Add The Forwarding Address In Your Email Provider

Now log in to the provider where your support email is hosted.

Examples:

• Google Workspace

• Gmail

• Outlook

• Microsoft 365

• cPanel email hosting

• Other email providers

Open your email forwarding settings and create a forwarding rule that forwards incoming emails to the EasyDesk forwarding address.

For example:

Google Workspace / Gmail

Follow these steps to forward support emails to your EasyDesk forwarding address.

Step 1: Open Gmail Settings

• Sign in to your Google Workspace or Gmail account.

• Click the Settings icon in the top-right corner.

• Select See all settings.

• Open the Forwarding and POP/IMAP tab.

Step 2: Add The EasyDesk Forwarding Address

• Click Add a forwarding address.

• Enter your EasyDesk forwarding email address.

• Click Next and confirm the address.

• Google may send a verification email to the forwarding address.

Step 3: Enable Forwarding

• Return to the Forwarding and POP/IMAP tab.

• Select Forward a copy of incoming mail to.

• Choose your EasyDesk forwarding address.

• Click Save Changes.

Outlook / Microsoft 365

Use the following steps to forward incoming emails from Outlook or Microsoft 365.

Step 1: Open Outlook Settings

• Sign in to Outlook or Microsoft 365.

• Click the Settings icon.

• Go to Mail → Forwarding.

Step 2: Enable Email Forwarding

• Turn on Enable forwarding.

• Enter your EasyDesk forwarding email address.

• Optionally enable Keep a copy of forwarded messages.

• Click Save.

cPanel Email Hosting

Use the cPanel Forwarders feature to redirect incoming emails to EasyDesk.

Step 1: Open The Forwarders Section

• Sign in to your cPanel account.

• Navigate to Email → Forwarders.

• Click Add Forwarder.

Step 2: Create The Forwarding Rule

• Enter the email address you want to forward.

• Select your domain.

• In the Forward to email address field, enter your EasyDesk forwarding address.

• Click Add Forwarder.

Step 3: Test The Forwarding Setup

• Send a test email to your support address.

• Confirm that the email arrives inside EasyDesk.

• If emails do not appear, verify the forwarding address and spam settings.

DNS Provider Help Resources

Every DNS provider has a different interface for managing email forwarder. If you are unsure how to do email forwarding with your current hosting provider, you can follow the official documentation from your domain provider below.

If your provider is not listed, contact your DNS provider’s support team for assistance with DNS configuration.

• GoDaddy: Use Create Professional Email Forwarding for domains, or cPanel Forwarders for hosting.

• Namecheap: Set up via Free Email Forwarding or Private Email Forwarding.

• Network Solutions: Follow Email Forwarding via Webmail, accessing webmail.networksolutionsemail.com.

• DNSMadeEasy: No native option; configure MX/TXT with ForwardEmail.net Guide.

• Squarespace Domains: Limited to Domain Forwarding (URL); use third-party for email.

• Hover: Enable through Email Forwarding with Hover Webmail.

• Rackspace Cloud DNS: No native; see Rackspace Email Forwarding for their service.

• Bluehost: Access Create Email Forwarders.

• Cloudflare: Email Routing

Save Your Email Forwarding Settings

After adding the forwarding address:

• Save the forwarding rule

• Return to EasyDesk

• Check the confirmation box: “I’ve added this email to my forwarding settings”

• Click Send test email

EasyDesk will send a test email to confirm forwarding works correctly.

Confirm Successful Setup

If forwarding is configured correctly:

• EasyDesk will successfully receive the test email as a ticket

• Your support inbox connection will become active

• Incoming customer emails will start appearing as tickets automatically

Once completed, click Go to inbox to open your EasyDesk inbox.

How Forwarded Emails Work In EasyDesk

After setup:

• Every incoming customer email creates a ticket

• Replies from agents are sent directly from EasyDesk

• Email conversations remain synced automatically

• Customers can continue replying normally from their inbox

Your team can now manage email support fully inside EasyDesk.

Common Forwarding Issues

Emails Are Not Appearing In EasyDesk

Possible reasons:

• Forwarding rule was not saved

• Wrong forwarding address was added

• Email provider requires forwarding confirmation

• DNS verification is incomplete

Test Email Failed

Wait a few minutes and try again.

Some email providers may take time to activate forwarding changes.

Forwarding Requires Confirmation

Some providers, such as Gmail or Google Workspace, may send a confirmation email before forwarding becomes active.

If required:

• Open the confirmation email

• Approve forwarding

• Return to EasyDesk

• Run the test again

Recommended Best Practices

For reliable email delivery:

• Use a dedicated support email address

• Avoid forwarding from personal inboxes

• Complete DNS verification before forwarding

• Test email delivery after setup

• Keep SPF, DKIM, and DMARC records configured correctly

What Happens Next

After email forwarding is complete, EasyDesk will start receiving customer emails as tickets automatically.

Your support team can then:

• Reply to customers

• Assign conversations

• Add automation workflows

• Track response times

• Manage all customer communication from one place