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Properties Settings In EasyDesk
Ava Adaline
22 February, 2026
Properties help organize conversations using tags, priority levels, and status labels so teams can filter, track, and manage tickets more efficiently. Proper configuration ensures consistent categorization across your support workflow.
Manage Tags
Create and manage tags to label conversations for better filtering and reporting.
Steps To Add A Tag
1. Go to Settings → Properties.
2. Locate the Tags section.
3. Click Manage.
4. Enter the tag name in the Type here field.
5. Click Add to create the tag.
6. Click Close after finishing.
Tags will now be available when organizing conversations.
Understand Priority Levels
Priority defines urgency levels for tickets and aligns with SLA policies.
Default Priority Levels
EasyDesk includes four standard priority types:
Urgent — Critical issues requiring immediate action
High — Important issues needing quick response
Medium — Standard support requests
Low — non-urgent inquiries
Priority settings automatically sync with SLA response targets.
Manage Status Labels
Status labels represent ticket progress stages and help teams track resolution flow.
Common Default Status Types
Examples include:
New
Open
Agent responded
Customer responded
In progress
Overdue
Resolved
Closed
Statuses update automatically based on workflow actions and ticket activity.
Best Practices for Property Management
Use clear, consistent naming for tags
Avoid duplicate or overlapping labels
Align priorities with SLA expectations
Keep status flow simple for better reporting
Well-structured properties improve ticket visibility, workflow automation, and support analytics accuracy.
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