How To Enable Live Chat In EasyDesk

Live chat helps your team connect with customers instantly from your website. With EasyDesk, you can turn on live chat, customize the widget, set business hours, and install everything in just a few minutes.

This guide walks you through the complete setup process step by step.

Open Your Channel Settings

• Go to Settings → Channels

• Open the support channel where you want to activate live chat

Enable Live Chat

Open The Chat Section

• Inside the channel, click the Chat tab

Turn On Live Chat

• Enable the Live Chat Support toggle

• Once enabled, your live chat channel becomes active

Open Widget Configuration

• Click the widget configuration icon beside the setup instruction

Configure Widget Appearance

Open Widget Settings

• Go to the Widget tab

Edit General Settings

• Click Edit inside the General section

Customize The Widget

From here, you can update:

• Launcher icon

• Theme color

• Font style

• Knowledge Base visibility

• Click Save after finishing the customization

Install Live Chat On Your Website

Select Your Preferred Code Format

Inside the Installation section, choose:

• JavaScript code

• React.js code

Copy The Widget Code

• Click Copy code

Add The Script To Your Website

• Paste the copied code before the closing </body> tag of your website

Once added, the live chat widget will appear on your site automatically.

Remove EasyDesk Branding

Enable White Label Branding

Inside the Remove EasyDesk branding section:

• Turn on the toggle to remove EasyDesk branding from the widget

Enable Chat Transcript Emails

Chat transcripts help customers keep a copy of their conversation.

Open Transcript Settings

• Click Edit inside the Chat Transcript section

Enable Transcript Sending

• Turn on the Send chat transcript option

• Click Save

Configure Business Hours

Business hours help customers know when your support team is available.

Open Brand Settings

• Go to Settings → Brands

• Open the Customization tab

Edit Business Hours

• Click Edit inside the Business hours section

Set Your Working Schedule

• Enable your working days

• Add start and end times

• Keep non-working days as Off day

• Click Save

Add Holidays And Off Days

• Click Add holiday

Add:

• Holiday title

• Start date

• End date

• Click Save

Finish Your Live Chat Setup

Your EasyDesk live chat widget is now ready to support visitors on your website. Customers can start conversations instantly, and your team can manage everything directly from EasyDesk.