Widget Settings In EasyDesk

Widget settings allow you to customize, install, and control the EasyDesk chat widget so customers can reach support directly from your website while maintaining full brand consistency.

Widget Settings Overview

Widget settings in EasyDesk control how the chat widget looks, where it appears, and how customers interact with your support team directly from your website.

Access Widget Settings

Widget settings can be accessed from the Brand section inside EasyDesk settings.

Steps to open widget settings:

1. Select Settings from the left sidebar

2. Select Brand

3. Select the Widget tab from the top navigation

The widget settings page opens with General, Installation, and Branding options.

General Widget Settings

General settings control the visual appearance and basic behavior of the EasyDesk widget.

Launcher Icon

The launcher icon appears as the chat button on your website.

Steps to update launcher icon:

1. Select Edit under General

2. Upload a launcher icon

3. Use the recommended size of 28 × 28px

4. Select Save

Theme Color

Theme color defines the primary color of the chat widget.

Steps to change theme color:

1. Select Change next to the theme color

2. Choose a color or enter a hex code

3. Select Save

Font Selection

Font settings control the typography inside the widget.

Steps to change font:

1. Select Edit under Font

2. Choose a font from the dropdown list

3. Select Save

Knowledge Base Access

Knowledge base access allows customers to view help articles directly from the widget.

Steps to manage knowledge base access:

1. Select Edit under General

2. Enable or disable the Knowledge Base toggle

3. Select Save

When enabled, customers can access your knowledge base without leaving the page.

Widget Installation

Installation settings provide the code needed to add the EasyDesk widget to your website.

Choose Installation Type

EasyDesk supports multiple installation methods.

Available options:

·         JavaScript code

·         React.js code

Copy Widget Code

Steps to install the widget:

1. Open the Installation section

2. Select the preferred code type

3. Select Copy code

4. Paste the code before the closing </body> tag on every website page

After installation, the widget becomes visible automatically.

Remove EasyDesk Branding From Widget

Branding control allows removal of EasyDesk branding from the widget.

Steps to manage widget branding:

1. Locate Remove EasyDesk branding

2. Enable or disable the toggle

3. Changes apply instantly after saving

When enabled, EasyDesk branding no longer appears on the widget.

Save And Apply Widget Settings

All widget configuration changes require saving to apply.

Best practice:

·         Review changes carefully

·         Test widget appearance on a live page

·         Confirm chat and knowledge base access works correctly

Widget Settings Best Practices

·         Use a high-contrast theme color for better visibility

·         Keep the launcher icon simple and recognizable

·         Enable knowledge base access to reduce support tickets

·         Test widget responsiveness on mobile and desktop devices

Widget settings help deliver instant, on-page customer support while preserving brand identity and usability. Regular optimization of widget appearance, installation, and branding ensures better engagement, faster resolutions, and a seamless support experience across your website.