Brand Customization Settings In EasyDesk
Ava Adaline
09 February, 2026
This guide explains how to customize your EasyDesk brand settings to match your company's identity across the support portal, feedback pages, roadmap, and changelog.
Access Brand Customization Settings
Brand customization options are available under the Brand section inside Settings.
Steps To Access
Open the EasyDesk dashboard.
Select Settings from the left sidebar.
Select Brand.
Stay on the Customization tab by default.
Brand Profile
Brand profile controls basic brand information visible on your support portal.
What You Can Manage
Brand name
Location
Email
Phone number
Website
Steps To Edit Brand Profile
Locate the Brand profile card.
Select Edit.
Update the required fields.
Save changes to apply instantly.
Logo And Icon
Visual identity ensures consistent branding across the portal.
Available Options
Logo upload
Logo icon upload
Brand primary color
Steps To Customize Logo and Color
Go to the Customization card.
Select Edit.
Upload a new logo image.
Upload a logo icon for compact views.
Choose a brand color using the color picker or hex code.
Save to apply updates.
Portal URL
Portal URL defines the public-facing support portal address.
Steps To Update Portal URL
Locate the Portal URL section.
Select Edit.
Update the subdomain if available.
Save changes to update the portal address.
Default Channel
The default channel assigns tickets created from the support portal automatically.
Steps To Set Default Channel
Locate the Default channel section.
Select Edit.
Choose the preferred support channel.
Save to confirm the selection.
Automatic BCC Email
Automatic BCC helps keep internal teams copied on ticket communications.
Steps To Add BCC Email
Open the Automatic BCC email section.
Select an Add email.
Enter the email address.
Save to apply across all ticket conversations.
Font Customization
Font customization controls typography across headings and subheadings.
Available Font Settings
Heading font
Heading font size
Subheading font
Subheading font size
Steps To Customize Fonts
Locate the Font customization section.
Select preferred fonts from dropdowns.
Choose font sizes for headings and subheadings.
Select Save to apply typography changes.
Remove EasyDesk Branding
Branding removal controls EasyDesk visibility on the support portal.
Steps To Manage Branding Visibility
Find the Remove EasyDesk branding option.
Toggle the switch to enable or disable.
Changes apply immediately based on plan eligibility.
Business Hours
Business hours define when support availability is active.
Steps To Configure Business Hours
Open the Business hours section.
Select Edit.
Set working days and hours.
Mark off days as required.
Save to apply scheduling rules.
Holidays And Off Days
Holidays ensure accurate SLA and availability handling.
Steps To Add Holidays
Locate Holidays & Offlays.
Select Add holidays.
Enter holiday name and date.
Save block availability for selected days.
Content Customization
Content settings control headings, subheadings, and visibility across portal pages.
Support Home Page
Main heading
Subheading
Hero banner image
FAQ section visibility toggle
Get Help Page
Page heading
Header
Subheading visibility toggle
FAQ Page
Heading text
Subheading text
Changelog Page
Heading text
Subheading text
Feedback Page
Heading text
Subheading text
Roadmap Page
Heading text
Subheading text
Steps To Edit Content Text
Scroll to the Content section.
Select Edit under the relevant page block.
Update headings, subheadings, or toggles.
Save to reflect changes on the portal instantly.
Brand customization helps maintain a consistent, professional experience across all EasyDesk customer touchpoints. Regular updates ensure your support portal stays aligned with your brand identity and communication tone.
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